Periodic musings
We talk about leadership maturity. Operational maturity. Cultural maturity. We rarely talk about governance maturity. But your board has a hierarchy of needs just like everything else — and most are stuck somewhere between survival and safety, calling it strategy.
Read MoreThere are lessons to be considered in Hilton’s response to one of their franchisees' refusals to serve federal agents earlier this month in Minnesota.
Background: A franchise property (under the Hilton/Hampton brand) gained media attention when it was reported that it canceled reservations for federal government employees tied to the recent anti-immigration efforts. Hilton quickly stripped the hotel of its branding for refusing service to federal agents.
For leaders of Small and Medium Enterprises (SMEs), this is not just a "big brand" problem. It is a cautionary tale about how decentralized operations can create reputational issues that need to be swiftly addressed.
Read MoreWe learn more when we challenge each other, the ability to do so is a critical tool to optimize strategy, recognize opportunities and reduce risk.
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