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Sagacious Thinking

Periodic musings

Posts in business operations
Going global in 2026 has a new set of challenges for SMEs

The dream of global expansion has fundamentally shifted. That "low-cost, high-speed" playbook of the past decade has been replaced by one with a focus on the "high-resilience, high-compliance" reality. For small and medium-sized enterprises (SMEs), the barriers to entry are no longer limited to finding a distributor of a local salesperson; those barriers include navigating a fragmented geopolitical landscape and meeting rigorous new digital and ethical standards.

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Case Study: Hilton's Response to Their Franchise

There are lessons to be considered in Hilton’s response to one of their franchisees' refusals to serve federal agents earlier this month in Minnesota.  

Background:  A franchise property (under the Hilton/Hampton brand) gained media attention when it was reported that it canceled reservations for federal government employees tied to the recent anti-immigration efforts. Hilton quickly stripped the hotel of its branding for refusing service to federal agents.

For leaders of Small and Medium Enterprises (SMEs), this is not just a "big brand" problem. It is a cautionary tale about how decentralized operations can create reputational issues that need to be swiftly addressed.

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Governance Overview for both Board and Management, vol. 7

This week reinforces that boards are being evaluated less on intent and more on demonstrable governance discipline - independence, documented process, and evidence that the board is actively engaged.

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Productivity and Process Discipline: Where SMEs Are Struggling - and What Works

Stop the 'hero culture' bottleneck. Learn why SME productivity fails during growth and how process discipline transforms startups and family businesses into scalable, high-value assets. Expert insights from LouAnn Conner.

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